Through a full integration between CDS and the home appliances’ systems, customer services employees will have a database of previously contacted customers' information, including names, date of purchase, the purchased item, etc, resulting in better service.
A major benefit of CDS is integrating GPS systems, which will guide reps to the client's location. In addition, time-management systems are also linked, giving accurate statistics on the
time spent.
CDS' maintenance integration ensures precision and seamless operation by deducating used spare parts from warehouse systems automatically.
CDS system allows you to create and print invoices and towing orders in a few minutes, including all of the necessary information, like the serial number, price and time for the repair.
With CDS system, it's easy to generate reports and documents about maintenance activities, including work performed, time spent, parts used, and costs incurred.
